- Return Policy
Should any item fail to meet your expectations, simply return it within 30 days in a new and unused condition and we will gladly exchange it or refund your merchandise price. Shipping costs are non-refundable and return shipping fees are the responsibility of the customer (special terms apply if purchasing order via paypal).
All returns must be approved by us. Before shipping back your return, please send us an email at firstname.lastname@example.org and let us know which item you are returning. We will respond with an approval letter which should be included in your return package
30 DAY MONEY BACK GUARANTEE:
All Jewelry and Stones featured on our website comes with a 30-day money back guarantee. If, for any reason, you are not fully satisfied with your Opal, you may return it in it’s original condition within thirty days of shipping for a full refund (shipping charges are non refundable). The item must be returned in the condition in which it was received - unworn, unused, with the barcode label still attached and in its original packaging. We will refund your order for the total amount purchased upon receival of the item.
Refunds include any US taxes originally paid on the item being returned. It can take up to two billing cycles for refunds to appear on printed credit card statements, although you should be able to verify the credit within 72 business hours from the date the return is processed. We do not refund duties/taxes from other countries, as we do not collect them. Those would be refunded by the appropriate Customs office in your country.
If the goods you receive have been damaged in transit, are an incorrect item, or are faulty, please contact us by email to email@example.com immediately on the day of receipt and it will be repaired or replaced at no cost. Claims must be made within 7 days of receipt. If the package is damaged on arrival, you may be asked to return the goods with its original packaging.
Australian Opal Direct prides itself on 100% Genuine Australian Opal that is mined from the earth. In the unlikely event that your Jewelry item or Stone is damaged by natural causes, Australian Opal Direct offers the following:
- 3 year warranty on manufacturing faults and defects
Though Australian Opal Direct Jewelry has been designed and manufactured to the highest quality standards, please note that many styles are delicate and require gentle handling. Proper care and maintenance will preserve the beauty and shine. This warranty does not cover mis-use, scratching of the the gemstone, dropping or hitting of the gemstone, normal wear and tear or any mishandling done to the Opal Gemstone or it’s surrounding setting. As any metals (including Gold and Silver) can oxidise and/or tarnish over time, please be sure to visit our Care and Handling page to learn more about how you can protect your Jewelry. Australian Opal Direct is not responsible for normal wear and tear. All sale merchandise is final sale.
In the event that your purchase from Australian Opal Direct falls under these specifications please contact Australian Opal Direct at firstname.lastname@example.org and we will process the request within 72 hours.
Australian Opal Direct
59 Elderslie St.
Winton, QLD 4735