Customer Service

When you shop with Australian Opal Direct, your satisfaction is guaranteed. The heart of the Australian Opal Direct philosophy is customer care. We strive to bring you the best products in market today, the highest quality, the most cutting edge trends, and the most convenient shopping experience anywhere.

OPAL IMAGERY:

The Play of Color found in Opal is the result of the diffraction of light passing through tiny silica spheres in the microstructure of Opal. This means the bright rainbow colors can move and change dramatically depending on the type of light that is diffracting the silica spheres and the angle at which the stone is being viewed. As we have used close up photography, products may appear larger than actual size depending on your digital device or variations of screen sizes. To better assist you, approximate measurements for each item are noted in the dimension field within each item specific page. Imagery is never intended to misrepresent our products.

CUSTOM ORDERS (INCLUDING RESIZED OPAL RINGS): 

We are here to help bring your vision to life! Our skilled Opal jewellers design and create custom Opal Jewellery. To submit your request, please send an email to info@australianopaldirect.com and we will respond within 24-48 hours. Please note, as these are "custom orders" all sales are final and non-refundable. Custom orders are hard costs. As such, all Opal Jewellery which has been custom created, resized and/or adjusted per customer specifications cannot be refunded, exchanged or adjusted after an order has been paid for and processed. All custom order sales are final and payments in full must be made prior to the start of production. Australian Opal Direct reserves the rights to all custom created jewellery pieces including designs, sketches (digital and / or print) samples, molds and castings created to design and/or manufacture products and can be used at will. Opal Jewellery that is designed and created by Australian Opal Direct cannot be reproduced or manufactured by the customer without prior written consent. All custom designs created by Australian Opal Direct are not owned by the purchaser of the jewellery. While each Opal Gemstone is one of a kind and each custom piece of jewellery is made for the customer, the original jewellery design is protected by United States copyright laws as a visual art by Australian Opal Direct and can be used at will.  We look forward to working with you!*