Last Updated: 9/1/2025
Welcome to Australian Opal Direct Inc., its affiliates, and its subsidiaries (collectively “Australian Opal Direct,” “us,” or “we”). Australian Opal Direct is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our websites, mobile applications, and other services that link to this Privacy Policy (collectively, the “Services”).
By using the Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Services.
1. Scope of Privacy Policy
This Privacy Policy applies to information collected about you by Australian Opal Direct through the Services. It does not apply to third-party websites, services, or applications, even if they are accessible through our Services. Please review the privacy policies of any third-party services you interact with.
2. Information We Collect
We collect information about you in the following ways:
a. Information You Provide Directly
You may provide information directly to us when you:
- Create an account or register for our Services.
- Make a purchase or complete a transaction.
- Subscribe to newsletters or promotional communications.
- Participate in surveys, contests, or promotions.
- Contact customer support or communicate with us.
Examples of information we collect directly include:
- Contact Information: Name, email address, postal address, phone number.
- Account Information: Username, password, and security questions.
- Payment Information: Credit card details, billing address, and other payment-related data.
- Demographic Information: Age, gender, and preferences.
- User-Generated Content: Comments, reviews, photos, and other content you submit.
b. Information We Collect Automatically
When you use the Services, we may automatically collect certain information, including:
- Device Information: IP address, browser type, operating system, and device identifiers.
- Usage Data: Pages viewed, links clicked, time spent on the Services, and navigation patterns.
- Location Data: Approximate location based on your IP address or device settings.
- Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies.
c. Information from Third Parties
We may receive information about you from third parties, such as:
- Social media platforms (e.g., Facebook, Instagram, Twitter) if you interact with our accounts or use social login features.
- Marketing partners and data aggregators.
- Publicly available sources, such as public profiles or directories.
d. Combining Information
We may combine information collected from different sources to improve our Services and provide a more personalized experience.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Services: Process transactions, fulfill orders, and deliver products or services.
- To Communicate with You: Send order confirmations, updates, and customer support responses.
- For Marketing and Promotions: Send newsletters, special offers, and promotional materials (with your consent, where required).
- To Improve Our Services: Analyze usage data to enhance functionality and user experience.
- To Comply with Legal Obligations: Meet regulatory requirements and respond to lawful requests.
- To Prevent Fraud and Abuse: Protect the security and integrity of our Services.
4. Sharing Your Information
We do not sell your personal information. However, we may share your information in the following circumstances:
a. Service Providers
We share information with third-party vendors who perform services on our behalf, such as payment processing, order fulfillment, marketing, and analytics.
b. Legal Compliance
We may disclose information to comply with legal obligations, such as responding to subpoenas, court orders, or regulatory requests.
c. Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
d. Promotions and Contests
If you participate in a sweepstakes, contest, or promotion, your information may be shared with sponsors or as required by law (e.g., winner lists).
e. Aggregated or De-Identified Data
We may share aggregated or de-identified data that cannot reasonably be used to identify you.
5. Your Privacy Rights
If you are a resident of certain states, such as California, you may have the following rights under applicable privacy laws:
a. Right to Know
You have the right to request information about the personal data we collect, use, and disclose.
b. Right to Delete
You can request that we delete your personal information, subject to certain exceptions (e.g., legal obligations).
c. Right to Opt-Out of Sale or Sharing
You can opt out of the sale or sharing of your personal information for targeted advertising purposes.
d. Right to Correct
You can request corrections to inaccurate or incomplete personal information.
e. Right to Non-Discrimination
We will not discriminate against you for exercising your privacy rights.
To exercise your rights, please contact us at info@australianopaldirect.com or use the designated privacy request form on our website.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content and advertisements. You can manage your cookie preferences through your browser settings or by using opt-out tools provided by the Network Advertising Initiative (NAI) or the Digital Advertising Alliance (DAA).
7. Data Security
We implement reasonable security measures to protect your information. However, no system is completely secure, and we cannot guarantee the security of your data.
8. Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes.
9. International Data Transfers
If you access our Services from outside the United States, your information may be transferred to and processed in the United States or other countries with different data protection laws. By using the Services, you consent to these transfers.
10. Children’s Privacy
Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "Last Updated" date. For significant changes, we will notify you via email or a prominent notice on our website.
12. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Australian Opal Direct Inc.
Email: info@australianopaldirect.com